Refund policy

All purchases (excluding sale items) are eligible for exchange or online store credit within 14 days of purchase providing they are returned/posted back to store

If you are not entirely satisfied with your purchase, we're here to help!

Please contact us at (02) 4961 3088 or newcastlestore@slimes.com.au

Conditions of Return/Exchange

Returned items must be unused and in their original condition with all tags attached, in the original packaging (e.g. shoe box) & the receipt or proof of purchase must be included with the return. The customer must cover the cost of the return postage for the item (unless deemed faulty by our team) and will be refunded for the cost of products but not the shipping fee. If exchanging an item, the customer must cover the cost of the new item being posted. An invoice for the postage will be sent prior to the new item being sent out.